Shipping policy
At LORO WEAR, we aim to make every order as straightforward as possible, from checkout to delivery.
This Shipping Policy explains how we process and deliver orders placed through our online store.
1. Order Processing
Orders are processed after payment has been successfully received.
We aim to prepare and dispatch orders within 3-5 business days of being placed.
Orders placed on weekends or UK public holidays will begin processing on the next business day.
During periods of high demand, product launches, pre-orders or promotional periods, processing times may be slightly longer.
If there is a significant delay affecting your order, we will contact you where appropriate.
2. Pre-Orders
From time to time, LORO WEAR may offer selected products as pre-orders.
Pre-order items are products that are available to purchase before they are ready to be dispatched.
The estimated dispatch date or delivery timeframe for a pre-order will be clearly stated on the relevant product page before you place your order.
Pre-order dates are estimates and may occasionally change due to production, supply or other circumstances outside our reasonable control.
If there is a significant change to the expected dispatch timeframe, we will contact you where appropriate.
Pre-order items will not normally be dispatched immediately after purchase. Your order will be processed in accordance with the pre-order timeframe stated on the product page.
If your order contains both pre-order items and items that are currently in stock, we may hold the entire order and dispatch it together when the pre-order item becomes available, unless otherwise stated on the product page or agreed with you.
If you would prefer in-stock items to be dispatched separately, additional delivery charges may apply.
Pre-order purchases are subject to the same applicable consumer rights as other purchases, including statutory rights relating to cancellation, returns, refunds and faulty or misdescribed goods.
For information about cancelling a pre-order or requesting a refund, please see our Returns & Refunds Policy.
3. UK Delivery
We currently offer delivery within the United Kingdom.
Available delivery options and their prices will be displayed at checkout before you complete your purchase.
Estimated delivery times will also be shown at checkout where available.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where the selected delivery service provides tracking.
Delivery times are estimates and are not guaranteed unless a specific delivery date has been expressly agreed.
4. Delivery Address
Please make sure that your delivery address is complete and accurate when placing your order.
LORO WEAR is not responsible for delays or additional costs resulting from an incorrect or incomplete address supplied by the customer.
If you realise that you have entered an incorrect address, please contact us as soon as possible at:
LORO.WEAR@GMAIL.COM
We will make reasonable efforts to help, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.
5. Tracking
Where tracking is available, tracking information will be provided by email once your order has been dispatched.
Please allow some time for tracking information to become active after dispatch.
Once an order has been handed to the delivery carrier, delivery times may also depend on the carrier's service.
6. Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
LORO.WEAR@GMAIL.COM
We will investigate the delivery with the relevant carrier where appropriate.
Please do not assume that an order is lost simply because tracking has not updated for a short period, as carrier tracking information may occasionally be delayed.
If an order is confirmed as lost, we will work with you to resolve the issue in accordance with your statutory rights.
7. Damaged Packages
If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.
Where appropriate, please provide photographs of the packaging and the product so that we can investigate the issue with the delivery provider.
This does not affect your statutory rights in relation to damaged or faulty goods.
8. International Delivery
If international delivery is available, the countries we ship to, available delivery services, delivery costs and estimated delivery times will be displayed at checkout.
Customers outside the UK may be responsible for customs duties, import taxes or other charges imposed by the destination country.
Any such charges are outside LORO WEAR's control and, unless otherwise stated at checkout, are the responsibility of the customer.
Customers are responsible for ensuring that the products they order can legally be imported into their destination country.
9. Delivery and Risk
We remain responsible for the goods until they are delivered to you, in accordance with applicable UK consumer law.
Where no different delivery period has been agreed, goods purchased online will generally be delivered without undue delay and within 30 days.
If a specific delivery period is agreed at the time of purchase, that agreed period will apply.
Nothing in this policy limits your statutory rights.
10. Delivery Charges
Delivery charges are displayed at checkout before payment is completed.
Any available delivery options, including standard or faster delivery services, will be clearly presented before you place your order.
Optional paid delivery upgrades must be actively selected by the customer and will not be added automatically.
11. Returns and Delivery Costs
If you cancel an online order under your statutory cancellation rights, the refund will include the cost of the standard delivery service originally paid for.
If you selected a more expensive delivery option, we are generally only required to refund the cost of the least expensive standard delivery option we offered.
For further information, please see our Returns & Refunds Policy.
12. Contact
If you have any questions about delivery or your order, please contact:
LORO WEAR
208 BROOMHOUSE LANE DN12 1EJ EDLINGTON
United Kingdom
Email: LORO.WEAR@GMAIL.COM