Terms of service
These Terms of Service govern your use of the LORO WEAR website and your purchase of products from our online store.
By placing an order through our website, you agree to these Terms of Service.
These Terms do not affect your statutory rights under UK consumer law.
1. About LORO WEAR
LORO WEAR is an independent UK-based streetwear brand.
Throughout these Terms, “LORO WEAR”, “we”, “us” and “our” refer to the business operating the LORO WEAR online store.
Trading name: LORO WEAR
Business address: 208 BROOMHOUSE LANE DN12 1EJ EDLINGTON
United Kingdom
Email: LORO.WEAR@GMAIL.COM
Our business address is also the address used for returns when a return address is provided to a customer.
2. Using Our Website
You may use our website for lawful purposes only.
You must not:
- use our website in breach of any applicable law or regulation;
- attempt to gain unauthorised access to our website or systems;
- interfere with the security or operation of our website;
- introduce malicious software or harmful code;
- reproduce or commercially exploit our website content without permission; or
- use our website for fraudulent or misleading purposes.
We may restrict access to our website where reasonably necessary to protect our business, website or customers.
3. Products
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizing information and other product information displayed on our website are accurate.
Colours may appear slightly different depending on your device, monitor or screen settings.
Product photographs are intended to provide an accurate representation of our products. Minor variations in fabric texture, print appearance or manufacturing may occur.
Nothing in these Terms limits your statutory rights where a product is not as described, is not of satisfactory quality or is not fit for purpose.
4. Product Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we will contact you as soon as reasonably possible.
If we are unable to fulfil your order, we will refund any payment you have made for the unavailable product.
We may reasonably limit quantities where necessary, including in cases of suspected fraud or unusual purchasing activity.
5. Prices
All prices are displayed in GBP (£) unless otherwise stated.
The price payable for a product will be the price displayed on our website when you place your order.
We may change our prices at any time, but a price change will not affect an order that has already been accepted.
Delivery charges are displayed separately before you complete your purchase.
Where applicable, VAT and other taxes will be handled in accordance with UK law.
6. Placing an Order
When you place an order through our website, you are making an offer to purchase the products in your order.
After submitting your order, you will receive an email confirming that we have received your order.
This confirmation acknowledges receipt of your order but does not necessarily mean that your order has been accepted.
A contract between you and LORO WEAR is formed when we accept your order and confirm that the products have been dispatched, unless we notify you otherwise.
If we cannot accept your order, we will inform you and refund any payment already taken.
7. Payment
Payment must be made using one of the payment methods available at checkout.
Payment must be successfully authorised before your order can be processed.
You are responsible for providing accurate and complete payment and billing information.
Payment processing may be handled by third-party payment providers. We do not store your full payment card details where those details are processed directly by the relevant payment provider.
8. Delivery
We will deliver your order to the delivery address provided during checkout.
Delivery times shown on our website are estimates unless a specific delivery date has been expressly agreed.
We will make reasonable efforts to dispatch orders within the timeframe stated on our website.
If there is a significant delay affecting your order, we will contact you where appropriate.
For further information, please see our Shipping Policy.
9. International Orders
If we offer delivery outside the UK, the customer may be responsible for customs duties, import taxes or other charges imposed by the destination country.
These charges are outside our control.
You are responsible for ensuring that products ordered from LORO WEAR can legally be imported into your destination country.
10. Returns, Refunds and Cancellation
Your rights to cancel an online order, return products and receive a refund are explained in our Returns & Refunds Policy.
Nothing in these Terms limits or removes your statutory consumer rights.
If you exercise a statutory right to cancel or return an order, the relevant provisions of UK consumer law will apply.
11. Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, damaged, incorrect or not as described, please contact us at:
LORO.WEAR@GMAIL.COM
Please include your order number and, where appropriate, photographs showing the issue.
We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.
Nothing in these Terms excludes or restricts your legal rights relating to faulty or misdescribed goods.
12. Intellectual Property
All original content on the LORO WEAR website is owned by or licensed to LORO WEAR unless otherwise stated.
This includes:
- the LORO WEAR name and branding;
- logos;
- artwork and graphic designs;
- photographs;
- illustrations;
- product designs;
- website graphics;
- written content; and
- other original creative material.
You may view and use the website for your personal, non-commercial purposes.
You must not copy, reproduce, modify, distribute, publish, sell or commercially exploit our intellectual property without our prior written permission.
Our original artwork and designs may not be reproduced on clothing, merchandise, websites, social media or other commercial products without permission.
13. User Content
If you voluntarily submit content to LORO WEAR, such as a product review, photograph or comment, you confirm that you have the right to provide that content.
You must not submit content that:
- infringes another person's intellectual property rights;
- is unlawful, defamatory or fraudulent;
- contains malicious software; or
- violates another person's privacy or other legal rights.
Where you submit a review, photograph or other content for publication, you grant LORO WEAR permission to use, reproduce and display that content for legitimate business and marketing purposes.
You retain ownership of your original content.
14. Website Information
We aim to keep the information on our website accurate and up to date.
However, occasional typographical, technical or other errors may occur.
If we discover an error relating to a product, price, availability or other important information, we may take reasonable steps to correct it.
If an error materially affects an order you have already placed, we will contact you where appropriate.
15. Website Availability
We aim to keep our website available and functioning properly.
However, we cannot guarantee uninterrupted or error-free access at all times.
The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances outside our reasonable control.
16. Our Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits our responsibility for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- faulty or misdescribed goods;
- your statutory consumer rights; or
- any other liability that cannot legally be excluded or limited.
We are not responsible for losses that are not reasonably foreseeable or arise from circumstances outside our reasonable control, subject always to your statutory rights.
17. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control.
These may include:
- severe weather;
- natural disasters;
- war or civil unrest;
- strikes or industrial action;
- significant transport disruption;
- government action;
- major technical failures; or
- significant disruption to postal or courier services.
Where such circumstances affect your order, we will make reasonable efforts to minimise the impact and keep you informed where appropriate.
18. Third-Party Services
Our website may use third-party services, including payment providers, delivery services, analytics providers and other technology providers.
Those providers may have their own terms and privacy policies.
This does not affect any rights you have against LORO WEAR in relation to your purchase.
19. Privacy
Our collection and use of personal information is explained in our Privacy Policy.
We process personal information in accordance with applicable UK data protection law and our Privacy Policy.
20. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, products or legal requirements.
The version of these Terms applicable to your order will be the version in force when you place that order, unless a change is required by law or agreed with you.
We will not use a change to these Terms to retrospectively remove rights you already have under an existing contract.
21. Governing Law
These Terms are governed by the law of England and Wales.
If you are a consumer living elsewhere in the UK, you may also have the benefit of mandatory protections available under the law applicable to your place of residence.
Nothing in these Terms prevents you from relying on your statutory consumer rights or bringing a claim in a court where you are legally entitled to do so.
22. Contact Us
If you have any questions about these Terms, your order or our products, please contact:
LORO WEAR
208 BROOMHOUSE LANE DN12 1EJ EDLINGTON
United Kingdom
Email: LORO.WEAR@GMAIL.COM